Breck Top Farm

Privacy Policy

 

1.   Introduction

1.1     We are committed to safeguarding the privacy of our website visitors, service users, individual customers.

1.2     This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.

1.3     We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

1.4     By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

1.5     By placing an order over the website or by phone, accepting the terms and conditions and/or submitting your data to us you agree to this use. This meets the EU conditions for lawful processing and enables us to enter into and fulfil the contract of sale with you the data owner.

1.6     In this policy, “we”, “us” and “our” refer to Breck Top Farm

2.   The personal data that we collect.

We may collect and process the following information:

2.1     Contact data: We may process data enabling us to get in touch with you. The contact data may include your name, email address, telephone number, postal address, payment details. The source of the contact data is you.

2.2     Account data: We may process your website user account data. The account data may include your account identifier, name, email address, account creation and modification dates, website settings and marketing preferences. The primary source of the account data is you, although some elements of the account data may be generated by our website.

2.3     Transaction data: We may process information relating to transactions, including purchases of goods and/or services, that you enter into, with us and/or through our website. The transaction data may include your name, your contact details, your payment card details (or other payment details) and the transaction details. The source of the transaction data is [you and/or our payment services provider.

2.4     Communication data: We may process information contained in or relating to any communication that you send to us or that we send to you. The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.

2.5     Usage data: We may process data about your use of our website and services. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system.

3.   How we use your personal data?

Information is kept securely in accordance with our internal security policy and may be used to:

3.1      To fulfill your order, i.e. taking payment, updating you regarding the status of your order and shipping the order to you (including the printing of labels).  As well as managing any issues during order fulfillment.

3.2     Provide customer support services to you.

3.4     To monitor and improve the services and the Website, including monitoring browsing activity and session replays.

4.   How long we will store your information?

4.1     We’ll hold on to your information for as long as you have your account with Breck Top Farm, or as long as is needed for us to be able to provide the relevant goods or services to you.

5.   Security

5.1     We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

6.   Your rights

6.1     Your principal rights under data protection law are:

(a)     the right to access – you can ask for copies of your personal data;

(b)    the right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal data;

(c)    the right to erasure – you can ask us to erase your personal data;

(d)    the right to restrict processing – you can ask us to restrict the processing of your personal data;

(e)    the right to object to processing – you can object to the processing of your personal data;

(g)    the right to withdraw consent – to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.

7.   About cookies

7.1     A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

7.2     Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

7.3     Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

8.   Cookies that we use

(a)    authentication and status – we use cookies [to identify you when you visit our website and as you navigate our website, and to help us determine if you are logged into our website.

(b)    shopping cart – we use cookies to maintain the state of your shopping cart as you navigate our website.

(c)    security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally.

(d)    analysis – we use cookies to help us to analyse the use and performance of our website and services.

(g)    cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.

9.   Cookies used by our service providers

9.1     Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

9.2     We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google’s use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google’s privacy policy at https://policies.google.com/privacy.

10. Managing cookies

10.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647 (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c) https://help.opera.com/en/latest/security-and-privacy/ (Opera);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

10.2 Blocking all cookies will have a negative impact upon the usability of many websites.

10.3 If you block cookies, you will not be able to use all the features on our website.

11.   Amendments

11.1     We may update this policy from time to time by publishing a new version on our website.

11.2     You should check this page occasionally to ensure you are happy with any changes to this policy.

11.3     We may notify you of significant changes to this policy by email.

12.   Our details

12.1     This website is owned and operated by Breck Top Farm.

12.2     Our principal place of private business is at Breck Top Farm, Stocks Lane, Mount Tabor, Halifax, HX2 7TA.

12.3     You can contact us:

    • by post, to the postal address given above.
    • by telephone, on the contact number published on our website.
    • by email, using the email address published on our website or contact form.