Return/Refund

Items that cannot be returned

(a) Perishable items i.e. hatching eggs
(b) Items that have been opened/used (unless found to be faulty.)

Hatching Eggs: We do everything we can to protect fertile eggs by storing at the correct temperature and rotating them frequently.
We regularly hatch our own chicks via an our professionally calibrated incubators or a broody hen to test fertility; We only sell eggs from the breeds that are between 80% and 100% fertility rate, nevertheless we cannot guarantee that the hatching eggs will hatch, as they go through the postal system, varied incubation methods and/or nature. We have no control over what happens to them once they leave us.

Once hatching eggs leave our facility, we lose the control of how they are handled in transit.
There is always a risk that the eggs could be compromised by the postage, therefore we cannot guarantee the fertility of an egg/eggs after it has been through transit. The fertility of the eggs are guaranteed only when they are personally collected from us.

As fertile eggs are perishable, we are not able to accept cancellation/return or offer a refund, once the eggs have been dispatched.

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